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Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service ®, our vision for empathetic customer experiences at scale. The basic architecture for private edition involves three levels: A unit consists of all of the Genesys Multicloud CX and third-party services and resources required to create a single instance of Genesys Multicloud CX private edition. Genesys CX Tour India - Delhi 2023. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service ®, our vision for empathetic customer experiences at scale. SAN FRANCISCO, July 21, 2020 /PRNewswire/ -- Genesys®, a global leader in cloud customer experience and contact center solutions, has expanded its Microsoft partnership with a new, native integration. 14, 2022 /PRNewswire/ -- Genesys ®, a global cloud leader in customer experience orchestration, announced the winners of its 17th annual Customer Innovation Awards, including. 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